FAQ

Frequently Asked Questions

IS THERE A DEPOSIT?

Each time you book there is a minimum deposit of $250 to reserve your event date and it will apply towards your total balance. This deposit is non-refundable and protects our business in the event that you need to cancel. If you need to reschedule this deposit will then be applied to the balance for your rescheduled event.

WHAT IS YOUR CANCELLATION POLICY?

We understand that life happens and sometimes you may need to cancel due to unforeseen circumstances. We will try our best to work with you to see if we can reschedule your event however should you still require us to cancel your event your total amount paid minus the deposit fee will be refunded to you.

DOES THE RENTAL HOUR INCLUDE SETUP AND TEARDOWN?

We strongly believe that if you rent the booth for 4 hours then you should have 4 hours of booth time. Setup and tear down is on us and we will not count that towards your rental. We will coordinate with you or your event manager to arrive early to set up prior to the start of your event and will handle all tear downs post the event.